What’s our Return Policy?
We want you to love what you buy from us, but we get it – sometimes it just doesn’t work out. Whether you didn’t like it, or it didn’t work as expected, we’ll try to make it right. If you’d like to make an exchange or return, here’s what you need to know.
You have up to 90 days after purchase to exchange or return, unless noted in our exceptions below. Just provide your receipt, and we will refund the purchase price to the original form of payment. Purchases made with a gift card will be refunded as Merchandise Credit.
Misplaced Your Receipt?
We may be able to help! If your purchase was made within the past year, we’ll try to find a record of it using the original credit/debit card, checking account or number associated with a registry, online order or gift card.
If we’re not able to track down your receipt, you still may be able to return or exchange new and unopened items without a receipt. These items may be accepted for exchange or a refund in the form a Merchandise Credit of the current selling price less 20% (we assume customers make the most of our famous blue coupons). Whenever we issue a Merchandise Credit, we’ll ask you to show us a government-issued photo ID*. Returns of opened or used items without a receipt will not be accepted.
Gift Receipt or Gift Registry Returns
- Wedding Registry – Wedding registry purchases may be exchanged or returned for a Merchandise Credit within 365 days of purchase.
- Baby Registry – Baby registry items that are new and unopened may be exchanged or returned for Merchandise Credit within 365 days of purchase. For used items, the standard return policy applies.
Returns for Store Pickup
You may return items from your Store Pickup order to any store by using your ready for pickup notification as your proof of receipt. Store Pickup orders cannot be returned online and must be brought back to store.